As this is a one-person operation, the estimated processing time for orders is 3–5 business days. Orders will be shipped as soon as they are ready, and you will receive a notification once your order has been fulfilled.
Canada: Duties and taxes are not included in the product price or shipping and handling costs. These charges are the buyer’s responsibility, as we only charge the transportation fee for your order.
Communication
Please don’t hesitate to reach out if you have any questions or run into any issues with your order. I’ll do my best to get back to you as quickly as possible!
Instagram DM: @kidultfactoryshop
Email: email@kidultfactory.com
Refunds/Returns
Since my shop is also featured on the live commerce app Popshop Live, you may occasionally receive a refund notification if an item sells out. In these cases, I will notify you and promptly issue a refund for the affected item(s).
Any refunded items will always be noted on your invoice—if you’re ever unsure, please check your order invoice or feel free to reach out 😊
If you need to request a return due to receiving a damaged or incorrect item, please contact me with your order details.
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